Accessibility Commitment, Policy and Multi-Year Accessibility Plan (2026–2030)

Part 1 — Statement of Commitment

StackAdapt Inc. (“StackAdapt,” “we,” “us,” or “our”) is committed to treating all individuals in a manner that respects their dignity and independence. We believe in integration and equal opportunity, and we are committed to meeting the accessibility needs of persons with disabilities in a timely manner.

We will continue to prevent barriers by designing inclusive and supportive ways to interact with us. 

This document applies to and reflects our ongoing efforts to identify, remove, and prevent barriers to accessibility for people with disabilities.

Part 2 — Accessibility Policy

2.1 Purpose

This Policy sets out how StackAdapt meets its obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR).

2.2 Scope and Application

This Policy was established to meet StackAdapt’s legal obligations under AODA and the Integrated Accessibility Standards Regulation (IASR) in respect of its operations in Ontario, Canada.

2.3 Guiding Principles

In meeting the requirements of this Policy, StackAdapt is guided by the following principles:

• Dignity: Persons with disabilities will be treated as valued individuals deserving of effective and respectful service.
• Independence: Persons with disabilities will be allowed to do things in their own way, at their own pace, provided this does not create a health or safety risk.
• Integration: Persons with disabilities will benefit from goods, services, and employment opportunities in the same place, and in the same or similar way, as other individuals, except where an alternative measure is necessary to enable them to access goods, services, or employment.
• Equal Opportunity: Persons with disabilities will have an equal opportunity to access goods, services, and employment as other individuals.

2.4 General Requirements

Multi-Year Accessibility Plan. StackAdapt maintains a Multi-Year Accessibility Plan (Part 3 of this document) that outlines our strategy to identify, prevent, and remove barriers to accessibility and to meet our obligations. The Multi-Year Accessibility Plan is reviewed and updated at least once every five years, is posted on our public website, and is available in an accessible format upon request.

Accessibility Compliance Reporting. In addition to this Policy and the Multi-Year Accessibility Plan, StackAdapt will file an Accessibility Compliance Report confirming its compliance with the requirements of the IASR, in accordance with the filing schedule set by the Government of Ontario.

Training. StackAdapt provides AODA training to all employees, volunteers, individuals who participate in developing our policies, and all other persons who provide goods, services or facilities on StackAdapt’s behalf. Training is appropriate to the duties of the persons receiving it. Training covers:

• An overview of the AODA and the requirements of the Integrated Accessibility Standards Regulation (IASR).
• The Ontario Human Rights Code as it pertains to persons with disabilities.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

Training is provided as soon as practicable after hiring and on an ongoing basis when changes are made to these policies. StackAdapt keeps a written record of the training provided.

Self-Service Kiosks. Where StackAdapt designs, procures or acquires self-service kiosks, it will consider accessibility features for persons with disabilities. 

Publication of this Document. This document is shared with StackAdapt employees, made publicly available on StackAdapt’s website, and provided in an accessible format upon request.

2.5 Information and Communications Standards

Feedback. StackAdapt ensures that our processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for accessible formats and communication support upon request. StackAdapt notifies the public about the availability of accessible formats and communication support for its feedback process.

Accessible Formats and Communication Supports. Upon request, we will provide or arrange for the provision of accessible formats and communication support in a timely manner that takes into account the person’s accessibility needs, at a cost no more than the regular cost charged to other persons. We will consult with the person making the request in determining the suitability of an accessible format or communication support. StackAdapt notifies the public and its employees that accessible formats and communication support are available.

Emergency and Public Safety Information. Where StackAdapt prepares emergency procedures, plans or public safety information and makes that information available to the public, it will provide the information in an accessible format or with appropriate communication support upon request.

Accessible Websites and Web Content. StackAdapt’s internet websites and web content conform with WCAG 2.0 Level AA, in accordance with the requirements of the IASR. The StackAdapt platform, a business-to-business software application available only to authenticated users of contracted customers, is outside the scope of the IASR’s accessible websites and web content requirements.

2.6 Employment Standards

StackAdapt is committed to inclusive and accessible employment practices:

• Recruitment: We notify employees and the public about the availability of accommodation for applicants with disabilities in our recruitment processes.
• Assessment & Selection: When applicants are individually selected to participate in an assessment or selection process, accommodations will be made available upon request in relation to the materials or processes to be used. If a selected applicant requests an accommodation, we will consult with the applicant and provide or arrange for a suitable accommodation that takes into account their accessibility needs. 
• Notice to Successful Applicants: When making offers of employment, we notify successful applicants of our policies for accommodating employees with disabilities. 
• Informing Employees of Supports: We inform employees of our policies used to support employees with disabilities, including policies on job accommodations. We provide this information to new employees as soon as practicable after they begin employment, and provide updated information whenever these policies change.
• Accessible Formats and Communication Supports for Employees: Where an employee with a disability requests it, we will consult with the employee to provide or arrange for accessible formats and communication support for information needed to perform their job and information generally available to employees in the workplace.
• Individual Accommodation Plans: We maintain a written process for the development of documented individual accommodation plans for employees with disabilities.
• Return to Work Process: We document and maintain a return to work process for employees who have been absent from work due to a disability and require disability-related accommodations to return to work.
• Performance Management & Career Development: We take into account the accessibility needs of employees with disabilities during performance management, career development, and redeployment processes.
• Workplace Emergency Response Information: We provide individualized workplace emergency response information to employees who have a disability if the disability is such that individualized information is necessary.

2.7 Customer Service Standards

StackAdapt is committed to providing accessible customer service in accordance with the Customer Service Standard.

• Communication: We will communicate with people with disabilities in ways that take into account their disability.
• Assistive Devices: We permit people with disabilities to use their personal assistive devices.
• Service Animals: We welcome people with disabilities and their service animals.
• Support Persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
• Notice of Temporary Disruptions: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, StackAdapt will notify customers promptly. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
• Feedback: We provide accessible ways for people to give feedback on how we provide services and facilities to people with disabilities.

2.8 Design of Public Spaces

StackAdapt does not currently own or control public spaces within the scope of the Design of Public Spaces Standards (Part IV.1 of the IASR). If StackAdapt constructs or redevelops public spaces under its control, it will meet the applicable requirements of those Standards and update this Plan to include procedures for their maintenance.

Part 3 — Multi-Year Accessibility Plan (2026–2030)

StackAdapt Inc. has prepared this Multi-Year Accessibility Plan in accordance with the requirements of the Accessibility for Ontarians with Disabilities Act and Ontario Regulation 191/11 Integrated Accessibility Standards (“IASR”). It sets out StackAdapt’s strategy for preventing and removing accessibility barriers and meeting the requirements of the IASR over the next several years. StackAdapt Inc. is committed to meeting the accessibility needs of its stakeholders in a timely manner, and reviewing and updating this Plan at least once every five years. 

Last Reviewed Date: October 2026

The table below summarizes how StackAdapt meets each requirement of the IASR. 

Action	Status
General Requirements
Establish and document an Accessibility Policy addressing how StackAdapt meets IASR requirements	In place
Develop and publish this Multi-Year Accessibility Plan; review and update at least once every 5 years	In place
Provide accessibility and human rights training to all employees, volunteers, persons who participate in developing StackAdapt’s policies, and all other persons who provide goods, services or facilities on StackAdapt’s behalf; keep training records	In place
Information and Communication Standards
StackAdapt’s internet websites and web content conform with WCAG 2.0 Level AA, other than success criteria 1.2.4 (Captions, Live) and 1.2.5 (Audio Descriptions, Pre-recorded), in accordance with the requirements of the IASR.	Remediation Underway
Provide accessible formats and communication supports for people with disabilities upon request, at no additional cost	In place
Notify the public and employees that accessible formats and communication supports are available, including for feedback processes	In place
Make feedback and intake processes accessible to people with disabilities upon request	In place
Employment Standards
Notify employees and the public about the availability of accommodations during recruitment	In place
Notify successful candidates of policies for accommodating employees with disabilities	In place
Inform employees of policies supporting employees with disabilities, including at onboarding and when policies change	In place
Maintain a documented individual accommodation plan process for employees who request one	In place
Develop a return-to-work process for employees absent due to disability	In place
Take accessibility needs into account in performance management, career development, and redeployment	In place
Develop individualized workplace emergency response information for employees who require it	In place
Customer Service Standard
Establish policies on the use of service animals and support persons	In place
Provide notice of temporary disruptions to accessible facilities or services	In place
Establish a process for receiving and responding to feedback on accessible customer service	In place

Part 4 — Monitoring and Reviews

4.1 Monitoring and Review of the Plan

StackAdapt will conduct a full review of this Plan, and republish an updated Plan in an accessible format, at least once every five years — with the next full review scheduled for 2030, covering the 2031–2035 cycle. 

4.2 Policy Review

This Policy is reviewed on an ongoing basis and, at a minimum, reviewed in full at least once a year, or sooner if there is a material change in legislation or StackAdapt’s operations.

Part 5 — Accessibility Requests and Feedback

5.1 Accessible Formats for This Document

This document is available in an accessible format, upon request, to members of the public and to StackAdapt employees. Requests for an accessible format of this document, or any related documents, may be submitted through the channels described below.

5.2 Accessibility Requests and Feedback

StackAdapt welcomes accessibility requests and feedback on how we provide our services to people with disabilities as well as our feedback process itself. You can make a request or share feedback by:

Email: accessibility@stackadapt.com 

Phone: 844-467-8255; (650) 999-3454

Mail: 200 Bay Street, South Tower, Suite 2103, PO Box #94, Toronto, ON M5J 2J1, Canada

StackAdapt reviews all requests and feedback we receive. If you make a complaint, we will review it, take corrective action where appropriate, and let you know the outcome. 

This feedback process and the information on this page are available in accessible formats and with communication support on request, in a timely manner and at no additional cost.